Kenny G Saxophones & Rheuben Allen Saxophones offer a Five Year Limited Warranty

Kenny G Saxophones & Rheuben Allen Saxophones are covered against defects in workmanship, materials, and manufacturing for five years from date of purchase. This warranty applies only to the original purchaser of the new Kenny G Saxophone & Rheuben Allen Saxophone and only when the original purchase is made from KDI Music. KDI Music, at its discretion, will find the best possible solution to the problem and remedy the situation in a timely manner.

To receive warranty service, please contact KDI Music.com at support@kdimusic.com; explain the problem via e-mail, date of purchase from KDI Music.com, and the serial number of instrument. The Warranty requires prior authorization from us before the instrument can be returned for warranty work. Proof of purchase must be presented at the time of warranty request.

Warranty Exclusions:

KDI Music, Kenny G Saxophones & Rheuben Allen Saxophones does not warrant against deterioration from perspiration, high humidity, extreme temperatures, oxidation or tarnish of finishes, or other external causes. KDI Music, Kenny G Saxophones & Rheuben Allen Saxophones disclaims and excludes liability for damage done to finish or plating by excess polishing or pressure or use of a polishing cloth or any other product that takes the plating off. Use a soft cloth, free of chemicals for all finishes. Wipe the fingerprints off often and dry moisture off inside and outside the horn as often as possible. Keep your instrument dry and in its case when storing the instrument.

Instruments that have been altered in any way, or the identification numbers removed or changed are not eligible for warranty. KDI Music, Kenny G Saxophones & Rheuben Allen Saxophones disclaims and excludes liability for any incidental or consequential damages. Warranty does not cover damage resulting from abuse, negligence, accidents, lack of reasonable maintenance or failure to follow Care Instructions. Warranty does not cover loss or theft of instrument.

Warranty does not cover pads, corks, felts; normal use, normal upkeep, regulation or poor quality repair work done to the saxophone by local repairman and all problems must be reported within 4 weeks after discovery.

Thank you,

Management of KDI Music - K&D Image Production, Inc., a USA Company

Management of  Rheuben Allen & Associates, LLC a USA Company

Management of KG Saxophones, LLC, a USA Company

Rev 10/30/10

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